CUSTOMER SUPPORT
Subscription, payment, client, international route, and refund issues are handled through tickets for a complete record. Sign in to submit an issue, add diagnostic details, and check its status.
CONTACT CHANNELS
The ticket center in the user panel is currently the official support channel. The public status of email and Telegram channels is listed below. Do not submit account details to unofficial addresses outside this page.
Best for: Subscription status, payment results, client imports, route connections, streaming access, and refund questions. Issue records and follow-up details remain in the same ticket.
Expected response: Tickets are handled in queue order after submission. Timing depends on the queue and issue complexity; check status updates in the user panel.
Submit a TicketBest for: Email is generally useful for longer explanations and attachments, but VPNQG does not currently provide a public email address. Do not send order or account details to unknown addresses.
Expected response: No public email channel is currently available, so no response timeframe is provided for this channel. Use the Ticket Center for issues that need a record.
Use the Ticket CenterBest for: Telegram is generally useful for brief status updates, but VPNQG does not currently provide a public Telegram contact. Handle account and subscription issues through the user panel.
Expected response: No public Telegram channel is currently available, so no response timeframe is provided. If channel details change, this page will be updated.
Open User PanelTICKET INPUT
The more complete the information, the easier it is to identify the account, client, or international route involved. Do not include sensitive credentials in the ticket body.
Include your username, selected plan, payment method, and the order status currently shown on the page. VPNQG supports Alipay, WeChat Pay, and USDT. For a refund request, include the relevant order and what happened; refunds are available within 60 days with no questions asked.
Provide your platform, the message shown in the client, the steps that led to the issue, and whether you have refreshed your subscription. Supported platforms are Windows / macOS / iOS / Android / Linux. Do not submit your password or full subscription link.
Describe the target region, selected route type, general situation where the issue occurs, and what happened after trying another route. VPNQG covers 100+ countries / 170+ routes; these details help distinguish local network, client configuration, and exit-route issues.
Support can help verify subscription status, plan activation, payment results, client access, subscription imports, international route selection, and refund requests. For device settings you need to change yourself, the ticket will include the relevant steps to check.